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DZengel

Posts: 37
Registered: 3-Mar-2014
NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 14 Nov 21, 21:55
 
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The Problem showed a view weeks ago and is also there after the actual update. First I thought there are maybe a prob with one picture or two. Let me explain the problem: When I pull a new picture in an folder it shows as it is. After I press the button for "create album" some of the pictures in preview (also when I open it direct from the albumfolder and also when I upload it to my server) and also when I open them, they will be "discolored" (like a blue filter, sometimes green etc.). When I redo the process of creating (without changing anything - sometimes the same pictures stille have the problem or direct on the next redo other pictures have this problem and the once with discoloration before do not have them anymore. A view days I needed to upload something quick I did it this way, that I copy after album creation the folder and after another creation were other pics were discolored I do it by hand to get an folder that has working pics.

Unfortunatly also once the whole album were created new and uploaded - so that I have in many folderst pictures which are discolored.... This means a loose of income!
So please send me a solution asap.

No clue what i ment? Take a look here: (all pictures were before the recreation of the album perfect): https://www.pics4news.de/Reiseberichte/%C3%84gypten/Inselausflug/index.html

And NO I AM Not Andy Warhol
Best regards
Dirk Zengel
JeffTucker

Posts: 8,436
Registered: 31-Jan-2006
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 14 Nov 21, 22:16   in response to: DZengel in response to: DZengel
 
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Please give us access to one of the original images that's experiencing this problem. They're probably too large to post as an attachment here, so just upload it somewhere and give us a link.

I suspect there's a problem with color space. jAlbum wants sRGB images, but it should be able to handle even CMYK images, so I can't imagine what's triggering this. But we need an original to play with.
DZengel

Posts: 37
Registered: 3-Mar-2014
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 14 Nov 21, 22:47   in response to: JeffTucker in response to: JeffTucker
 
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The point is, that it also happend of "older" pics were has been worked allready ... thats why I just decided to take the whole system down at the moment. A good sample would be the last folder I prepaired (around 100 Pics) which I could send you per wetransfer in total, cause the problem is mostly everytime a other pics that is descolored ....
JeffTucker

Posts: 8,436
Registered: 31-Jan-2006
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 14 Nov 21, 22:53   in response to: DZengel in response to: DZengel
 
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We don't need (or want) 100 image files. Just one or two of the originals should be enough.

Just to make sure this isn't being caused by some collision of old and new jAlbum program files, do a complete uninstall/reinstall, which should take only a few minutes.

https://jalbum.net/forum/thread.jspa?threadID=35746

But when reinstalling, stick with jAlbum 25.0.6 (there are problems with jAlbum 25.1):

(link removed - 25.1 has been fixed)
RobM

Posts: 3,999
Registered: 4-Aug-2006
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 14 Nov 21, 22:53   in response to: DZengel in response to: DZengel
 
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Unlikely to be the cause, but easy to check anyway, ensure this setting is off: Settings>Advance>Metadata> Include photographic data in generated images
https://jalbum.net/help/en/jAlbum/Settings/Advanced#Include_photographic_data_in_generated_images
JeffTucker

Posts: 8,436
Registered: 31-Jan-2006
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 14 Nov 21, 22:55   in response to: RobM in response to: RobM
 
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I checked his lifeboat file, and that's already off. I've also done some quick tests with some CMYK images, and they're behaving OK (not great color rendition, but not waaaay off, like these).
DZengel

Posts: 37
Registered: 3-Mar-2014
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 15 Nov 21, 01:34   in response to: JeffTucker in response to: JeffTucker
 
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So what I tried meantime was instead of jpg I try WebP ... what seems not to bring the error so often as in jpg - but still in some folders are some discollered pics. Attached I put on two pics which also were compromised during different creation processes. My next stepps will be to uninstall and reinstall as been told above. Now Ive got an error message here in the board that the two pics I wanted to send are to large. So let me know where to send them.
Thankx
JeffTucker

Posts: 8,436
Registered: 31-Jan-2006
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 15 Nov 21, 02:17   in response to: DZengel in response to: DZengel
 
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Just upload the original image to a temporary directory on your webhost, and give us the link to it.

Don't confuse the issue by thrashing around with other image formats. Scaling a JPG to a JPG should work properly, and we need to figure out why that's not working. Converting to WEBP is just a distraction.
DZengel

Posts: 37
Registered: 3-Mar-2014
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 15 Nov 21, 11:31   in response to: JeffTucker in response to: JeffTucker
 
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DZengel

Posts: 37
Registered: 3-Mar-2014
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 15 Nov 21, 12:18   in response to: DZengel in response to: DZengel
 
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So.... I removed as told above Jalbum.
I reinstalled as told above.
I open the album and choose: "Create all"

First: (I tried it about 10 times) allways after a while (different time) this error showed up:

An unexpected error occurred. Please see detailed description below:

java.lang.OutOfMemoryError: Java heap space

Second: Everytime I started "all" in the first folder different pics were discollored. Of three times i uploaded an screenshot:
https://pics4news.de/4serv2del/001.jpg
https://pics4news.de/4serv2del/002.jpg
https://pics4news.de/4serv2del/003.jpg

As you can see: Everytime other pictures were discollored.
JeffTucker

Posts: 8,436
Registered: 31-Jan-2006
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 15 Nov 21, 13:29   in response to: DZengel in response to: DZengel
 
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There's nothing wrong with the original images. They're in the correct color space (sRGB). They're progressive JPG's, which is a little unusual, but that shouldn't matter. I never get a failure - the thumbnails and slide images look fine.

First, go ahead and install jAlbum 25.1.1 - the earlier problem with it has been fixed.

Next, let's deal with the Java heap space issue. With the default settings, this shouldn't be happening - the originals aren't massive. Try increasing the amount of RAM reserved for jAlbum use:

https://jalbum.net/forum/thread.jspa?threadID=38632

Then (and these are just guesses) try turning off hardware acceleration - see Settings > Images > Advanced > Attempt to use hardware accelerated scaling. And try turning off the Settings > Effects > Auto > Auto Contrast and Auto Levels options.

Maybe David will recognize this symptom. I haven't seen it since the days when CMYK images were not supported, and these aren't CMYK images, in any event.
DZengel

Posts: 37
Registered: 3-Mar-2014
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 15 Nov 21, 14:16   in response to: JeffTucker in response to: JeffTucker
 
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Just for information:
Like I wrote on my last coment before: I did all jalbum remove and installed the last version jAlbum 25.1.1
I did all changes in the ini file and it seems to work :) (with the Java-Issue)

Just to clearify I use Jalbum now for countless years and never had the problem with the miscolorisation.... I think the last one I put in were about 3 month ago without problem ... and I found out about the problem about a 10 days ago (if maybe the timeline helps)
DZengel

Posts: 37
Registered: 3-Mar-2014
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 15 Nov 21, 21:29   in response to: DZengel in response to: DZengel
 
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So after deinstall the old versions, install the actual version .... and after changed the ini ... it seemed to prepair my album. BUT still some pictures in folders are discolored AND now a lot of pictures are missing in the folders. On the Button you can see the number of pictures they should be there, but only a few are presented....
JeffTucker

Posts: 8,436
Registered: 31-Jan-2006
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 15 Nov 21, 21:34   in response to: DZengel in response to: DZengel
 
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I'm out of ideas. I'm trying to get David's attention, but I don't seem to be having any success. You might want to send an email to the help desk: helpdesk@jalbum.net
RobM

Posts: 3,999
Registered: 4-Aug-2006
Re: NEED HELP ASAP !! Pictures were discolored after create album.
Posted: 15 Nov 21, 21:43   in response to: DZengel in response to: DZengel
 
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Did you try turning off 'Attempt to use hardware accelerated scaling' as Jeff suggested?
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