I am unable to get a redirect to a specific album to work using my own domain name http://charleswarreneaton.org and a redirect in index.html. I’m using jAlbum hosting, Tiger skin and have a CNAME with my domain to direct it to my jAlbum – that part is all working. I have an index.html file in the root of my jAlbum site to redirect to an album – that part is not working. It is as if it is ignoring the index.html file.

I have an index.html file that contains:
<meta http-equiv="Refresh" content="0; url=https://richrockwell.jalbum.net/Photography%20of%20Charles%20Warren%20Eaton/">

I’ve tried several variations (http://, https://, htm, html, spaces instead of %20) with different browsers all with the same result.

Using FileZilla, I confirmed that my index.html file is at the root of my jAlbum directory.

If I go to http://charleswarreneaton.org, I land on my profile page.

If I go to http://richrockwell.jalbum.net/index.html it takes me to the desired album

If I open index.html from my desktop, it opens the desired album.

Any suggestion for troubleshooting or suggestions of what I might be missing?

This is what I responded:

You've got a CNAME set up for www.charleswarreneaton.org that points correctly. But then you have only added the domain charleswarreneaton.org (without www.) to your list of domains in the jalbum.net settings.

The domain charleswarreneaton.org does a redirect to https://richrockwell.jalbum.net. Then the index.html file won't be used.

The domain(s) you want to use for the hosting here must point (not redirect) to richrockwell.jalbum.net and it must be added to the list here.

Thanks. That resolved the problem.

Edited by: richrockwell on 9 Apr 2022, 00:37

You mean both?
Just point both to your domain here and add both to the list in the settings.
(But you can probably not add a CNAME for the apex domain charleswarreneaton.org. You need to use an A pointer for that (so you add the IP 94.254.121.130 instead of the jAlbum user domain).

The reply of your email to the support you sent on Thursday? That was sent to the email you sent from, which is the same as your account here is registered with. The sender of my reply was probably support@jalbum.net, but it was send by the Zendesk support system.

Since the email was sent by Zendesk I can't check things like mail logs, but we haven't heard there was a problem getting the replies. I now also sent you a new test reply.