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Permlink Replies: 19 - Pages: 2 [ 1 2 | Next ] - Last Post: 13-Sep-2017 15:14 Last Post By: jGromit
Soulportals

Posts: 7
Registered: 28-Jan-2015
PDF file links no longer working
Posted: 09-Sep-2017 14:18
 
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I just updated my jAlbum software. Previously my downloads folder which contains pdf files was working fine but now when I click on a pdf file it goes to my error page. For the life of me I can't figure out why. Any help would be appreciated here is the link to the page http://www.soulportals.com/kokeshi/KokeshiTrends/Downloads/index.html . I just checked the site files and the pdf are not being uploaded. I manually uploaded them and now the links to the files are incorrect. For instance the link for file 01.14.16 Kokeshi Trends V1 Issue 1 opens up to file 02.14.16 Kokeshi Trends V1 Issue 2.

Edited by: Soulportals on 09-Sep-2017 14:22
jGromit

Posts: 33,207
Registered: 31-Jan-2006
Re: PDF file links no longer working
Posted: 09-Sep-2017 14:30   in response to: Soulportals in response to: Soulportals
 
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All I can tell is that the server thinks that the file isn't there. For example, this address produces a "404 - Not found" error:

http://www.soulportals.com/kokeshi/Downloads/01.14.16 Kokeshi Trends V1 Issue 1.pdf

Can you verify that the file really is at that location?
Soulportals

Posts: 7
Registered: 28-Jan-2015
Re: PDF file links no longer working
Posted: 09-Sep-2017 15:03   in response to: jGromit in response to: jGromit
 
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Attachment ftp.JPG (55,0 KB)
Attachment jalbum.JPG (132,9 KB)
Hi Thank you for your reply. I see the file there. Here is a picture of the directory

Edited by: Soulportals on 09-Sep-2017 15:04

I just realized it is trying to link to a download folder under Kokeshi instead of Kokeshi Trends and I don't know why. The folder is set up under the KokeshiTrends album

Edited by: Soulportals on 09-Sep-2017 15:09
jGromit

Posts: 33,207
Registered: 31-Jan-2006
Re: PDF file links no longer working
Posted: 09-Sep-2017 15:14   in response to: Soulportals in response to: Soulportals
 
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Ah, wrong paths. The album is looking for the PDF here:

http://www.soulportals.com/kokeshi/Downloads/01.14.16 Kokeshi Trends V1 Issue 1.pdf

But it's actually here:

http://www.soulportals.com/kokeshi/KokeshiTrends/Downloads/01.14.16 Kokeshi Trends V1 Issue 1.pdf

Now, the question is why the links in the album are lacking the KokeshiTrends subdirectory in the path. I'll have to mull over that one a bit....
jGromit

Posts: 33,207
Registered: 31-Jan-2006
Re: PDF file links no longer working
Posted: 09-Sep-2017 15:16   in response to: jGromit in response to: jGromit
 
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Please attach the project file - jalbum-settings.jap. That might provide a clue.
Soulportals

Posts: 7
Registered: 28-Jan-2015
Re: PDF file links no longer working
Posted: 09-Sep-2017 15:24   in response to: jGromit in response to: jGromit
 
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Thank you, here is the .jap file. Another strange behavior is that some of the pdf file links work but open entirely different files. For example clicking the xls file takes me to a pdf file.
jGromit

Posts: 33,207
Registered: 31-Jan-2006
Re: PDF file links no longer working
Posted: 09-Sep-2017 15:25   in response to: jGromit in response to: jGromit
 
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I'm also getting a suspicious error message from your contact page:

http://www.soulportals.com/kokeshi/KokeshiTrends/Contact Us/index.html

It's telling me that the top-level tree.json file is missing or corrupt. That would be at the top of the album, at the root of your domain. Make sure that after doing any updates, even if you're just updating the Downloads folder, that you upload all of the new files, some of which will be a level above that.
jGromit

Posts: 33,207
Registered: 31-Jan-2006
Re: PDF file links no longer working
Posted: 09-Sep-2017 15:30   in response to: Soulportals in response to: Soulportals
 
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Soulportals wrote:
Thank you, here is the .jap file.

Nothing suspicious in the settings - I get a fully-functional album using that project file.
Soulportals

Posts: 7
Registered: 28-Jan-2015
Re: PDF file links no longer working
Posted: 09-Sep-2017 15:44   in response to: jGromit in response to: jGromit
 
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I tried deleting the entire download folder and re-creating it from scratch. I still get the same issue. Also I use to be able to view the page on i.e. now It does not show any of the files. Just the text links.
jGromit

Posts: 33,207
Registered: 31-Jan-2006
Re: PDF file links no longer working
Posted: 09-Sep-2017 16:02   in response to: Soulportals in response to: Soulportals
 
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I've done some more experimenting, and there's clearly a bug in Tiger somewhere. I'm not sure where it is - Laza will need to look at this.

I'll try to put together a simple demo album that illustrates the bug.
Soulportals

Posts: 7
Registered: 28-Jan-2015
Re: PDF file links no longer working
Posted: 09-Sep-2017 16:06   in response to: jGromit in response to: jGromit
 
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Thank you, I tried a few other skins and it works fine in the other skins. So I will check here again for an update on Tiger.
jGromit

Posts: 33,207
Registered: 31-Jan-2006
Re: PDF file links no longer working
Posted: 09-Sep-2017 16:18   in response to: jGromit in response to: jGromit
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Here's a simple test album, made with default settings:

(demo album removed)

The path to the PDF is clearly wrong.

Local preview works fine - the error shows up only when viewed from a server.

Definitely something for Laza - I can't sort it out.

Edited by: jGromit on 13-Sep-2017 09:13
Soulportals

Posts: 7
Registered: 28-Jan-2015
Re: PDF file links no longer working
Posted: 09-Sep-2017 17:21   in response to: jGromit in response to: jGromit
 
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Thank you setting up the test album. I am not very savvy with websites just basic stuff. So I appreciate your help. Hopefully Laza can help out soon.
Laza

Posts: 9,472
Registered: 6-Sep-2005
Re: PDF file links no longer working
Posted: 11-Sep-2017 12:33   in response to: jGromit in response to: jGromit
 
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For me the link works fine. (demo album removed)

Edited by: jGromit on 13-Sep-2017 09:14
jGromit

Posts: 33,207
Registered: 31-Jan-2006
Re: PDF file links no longer working
Posted: 11-Sep-2017 12:58   in response to: Laza in response to: Laza
 
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Puzzling. This was definitely not working when I put the test album up, but now it is. The album hasn't been altered since then. It's as if something was getting cached, but the cache has now been cleared.

But the original poster's album is still misbehaving:

http://www.soulportals.com/kokeshi/KokeshiTrends/Downloads/

So, I now have no idea what's happening.
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